About Our National Instructors and Facilities
Anna Tate
Victoria McCormick-Lloyd
Kristi Harris
Allison Mitchell
Anna Tate
Anna Tate has been in the alarm industry for the past 20 years, 15 of which were spent in central station management. She has also worked for three years as a police and fire dispatcher. Anna led FEDEX's Security Communications Center which also included their UL listed central station.
Anna is actively involved in the Central Station Alarm Association with an emphasis on proprietary central stations. In past years, she served as both Secretary and Vice President of the Tennessee Burglar and Fire Alarm Association. Currently, Anna directs AutoZone's UL listed central station, providing remote video and alarm monitoring for 3500 locations in 48 states. She has three children, Michael 18, Kelly 11, James 7 and a rowdy dog named Rocket.
When asked about her philosophy of learning, Anna replied, "During my years as a National SIA CSOP trainer, I have thoroughly enjoyed learning and interacting with other managers. I believe that central station operators, alarm companies, law enforcement agencies and our customers have all benefited from central station training and increased professionalism. In my opinion, the key to a successful operation is the ability to balance positive and supportive leadership while taking advantage of the advances in technology. This is an exciting time to be a part of a central station team".
Victoria McCormick Lloyd
Victoria McCormick Lloyd joined the alarm industry in the early 80's. She has worked in proprietary, contract and wholesale central stations with management experience in each. Her work in small to mid sized companies afforded her hands on experience with all aspects of monitoring. Starting as a data entry clerk, her knack for the technical and the lure of the equipment soon accelerated her career to trouble shooting, programming, problem solving and management. She has experience with multiple automation packages and has done beta testing of receivers and automation upgrades.
Victoria's focus has been in training. Mentoring comes naturally, and Victoria believes coaching, and continuing education are the primary tools in her tool box. Happy to share anything she knows, she is equally please to learn something new, "it's what makes being a National SIA CSOP trainer both exciting and rewarding". Victoria believes that true job security comes when you don't hold anything back; you teach them everything you know, anyway you can.
Victoria is also a certified private security services instructor for the Virginia Department of Criminal Justices Service through the Certified Training Academy. She lives by the bay in Maryland with her husband and three dogs. She has six grown children and two grandchildren.
Kristi Harris
Kristi Harris is a dynamic speaker, trainer and recognized for presenting seminars and training programs for law enforcement and industry professionals to improve their security operations and communications with central stations. Kristi is currently the Vice President of ESC Central, Inc., a UL listed central station located in Birmingham, Alabama. Kristi applies her expertise and in-depth knowledge of the Security Industry through False Alarm Awareness seminars conducted throughout the State of Alabama. Presented to law enforcement and alarm security professionals, these programs enable industry professionals to apply a proactive approach in the reduction and management of false alarms. Kristi is also an active member of the NBFAA, and has served on the Alabama Alarm Association Board of Directors for four years.
Allison Mitchell
Allison Mitchell started her career in the alarm industry in 1988 as a central station operator with a small local alarm company in Edmonton, AB. Over the years, Allison has moved from management positions within various Central Stations to most recently the positions of Training & Development Coordinator and Quality Control Advisor.
After participating in the Security Industry Associations CSOI program in 1999, Allison was asked to work with SIA and CANASA to bring the course into Canada. In 2002 the first "Canadian Edition" of the CSOI course was held in Toronto, ON for 28 participants. It has since become an annual event and is always held in conjunction with Security Canada Central.
Allison has worked with organizations large and small and fundamentally believes that the success of any company is equal only to the amount of effort, time and dollars directed towards employee hiring, development and training.
Allison continues to develop and facilitate practical, flexible training programs both within the security industry, health & safety and customer service sectors.
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