Core Knowledge and Customer Relations
The Core Knowledge and Customer Relations course covers the foundational knowledge necessary for working with electricity as well as the basic skills required to successfully relate to customers. This course is a prerequisite for both the World of Electronic Access Control (WEAC) program and the Electronic Security System Technician (ESST) courses. The course outline includes:
Unit 1: Job Prerequisites
Module 1: Job Planning
Module 2: Job Site Etiquette
Module 3: Job Safety
Module 4: Communication Skills
Module 5: Customer Training Module
Module 6: Standards & Codes
Unit 2: Electronics
Module 1: Math Review Part I
Module 2: Math Review Part II
Module 3: Basic Electrical Theory
Module 4: Circuits
Module 5: Power
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